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}}{\*\pnseclvl1\pnucrm\pnstart1\pnindent720\pnhang {\pntxta .}}{\*\pnseclvl2\pnucltr\pnstart1\pnindent720\pnhang {\pntxta .}}{\*\pnseclvl3\pndec\pnstart1\pnindent720\pnhang {\pntxta .}}{\*\pnseclvl4\pnlcltr\pnstart1\pnindent720\pnhang {\pntxta )}} {\*\pnseclvl5\pndec\pnstart1\pnindent720\pnhang {\pntxtb (}{\pntxta )}}{\*\pnseclvl6\pnlcltr\pnstart1\pnindent720\pnhang {\pntxtb (}{\pntxta )}}{\*\pnseclvl7\pnlcrm\pnstart1\pnindent720\pnhang {\pntxtb (}{\pntxta )}}{\*\pnseclvl8 \pnlcltr\pnstart1\pnindent720\pnhang {\pntxtb (}{\pntxta )}}{\*\pnseclvl9\pnlcrm\pnstart1\pnindent720\pnhang {\pntxtb (}{\pntxta )}}\pard\plain \ql \li0\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid3674082 \fs24\lang1033\langfe1033\cgrid\langnp1033\langfenp1033 {\fs22\insrsid15351286 \par \par }{\fs22\insrsid3674082\charrsid15351286 Name:\tab \tab \tab Stephen Yu \par Mobile:\tab \tab }{\fs22\insrsid15351286 \tab }{\fs22\insrsid3674082\charrsid15351286 (510) 579 8769 \par Home:\tab \tab \tab (510) 794 1635 \par Email:\tab \tab \tab styu88@hotmail.com \par Address:\tab \tab 4199 Rainbow Terrace, Fremont California, 94555 \par \par }{\fs22\insrsid10952619\charrsid15351286 \par }\pard \ql \li0\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid3937366 {\b\fs22\insrsid3674082\charrsid22027 Career Objective: \par }{\fs22\insrsid3674082\charrsid22027 \par To further continue my career in the }{\fs22\insrsid1252162 Credit & }{\fs22\insrsid3674082\charrsid22027 Collections field within a renowned organization that offers opportunities for growth and career realization for achievers. \par \par }{\b\fs22\ul\insrsid3674082\charrsid22027 Professional Working Experience (Outline): \par }{\fs22\insrsid3674082\charrsid22027 \par -Vice President of Collection Department (}{\fs22\insrsid5660474\charrsid22027 Dao Heng}{\fs22\insrsid7168747\charrsid22027 Bank,}{\fs22\insrsid3674082\charrsid22027 2002 - 2003) \par -Vice President of Collection Department (}{\fs22\insrsid5660474\charrsid22027 AIG Finance}{\fs22\insrsid7168747\charrsid22027 ,}{\fs22\insrsid3674082\charrsid22027 1999 - 2002) \par -Credit Manager (}{\fs22\insrsid5660474\charrsid22027 DHL }{\fs22\insrsid7168747\charrsid22027 International,}{\fs22\insrsid3674082\charrsid22027 1996 - 1999) \par -}{\fs22\insrsid7168747\charrsid22027 Project}{\fs22\insrsid3674082\charrsid22027 Manager (}{\fs22\insrsid5660474\charrsid22027 Aaron Credit Management}{\fs22\insrsid7168747\charrsid22027 ,}{\fs22\insrsid3674082\charrsid22027 1996) \par -}{\fs22\insrsid7168747\charrsid22027 Sales & }{\fs22\insrsid3674082\charrsid22027 Marketing Manager (}{\fs22\insrsid5660474\charrsid22027 Hong Kong City Credit Management}{\fs22\insrsid7168747\charrsid22027 ,}{\fs22\insrsid3674082\charrsid22027 1995 - 1996) \par -Senior Collector (}{\fs22\insrsid5660474\charrsid22027 Citibank}{\fs22\insrsid7168747\charrsid22027 ,}{\fs22\insrsid3674082\charrsid22027 1992 - 1995) \par }\pard \ql \li0\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid13978405 {\fs22\insrsid13978405\charrsid22027 -Customer Service Representative (}{\fs22\insrsid5660474\charrsid22027 Chase}{\fs22\insrsid13978405\charrsid22027 1991 - 1992) \par -Senior Cargo Handler (}{\fs22\insrsid5660474\charrsid22027 Federal Express}{\fs22\insrsid13978405\charrsid22027 1988 - 1991) \par }\pard \ql \li0\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid3937366 {\fs22\insrsid13978405\charrsid22027 \par }{\fs22\insrsid15351286\charrsid22027 \par }{\b\fs22\ul\insrsid3674082\charrsid22027 Professional Qualifications and Certificates: \par }{\fs22\insrsid3674082\charrsid22027 \par }{\fs22\insrsid10952619\charrsid22027 -MBA in Business Administration (University of Hull}{\fs22\insrsid8345575\charrsid22027 ,}{\fs22\insrsid10952619\charrsid22027 }{\fs22\insrsid8345575\charrsid22027 1999 - }{\fs22\insrsid10952619\charrsid22027 2001) \par -Diploma in Legal Studies (University of Hong Kong}{\fs22\insrsid8345575\charrsid22027 ,}{\fs22\insrsid10952619\charrsid22027 }{\fs22\insrsid8345575\charrsid22027 1993 - }{\fs22\insrsid10952619\charrsid22027 1995) \par }{\fs22\insrsid3674082\charrsid22027 \par }{\fs22\insrsid15351286\charrsid22027 \par }{\b\fs22\ul\insrsid3674082\charrsid22027 Professional Knowledge}{\b\fs22\ul\insrsid3937366\charrsid22027 , Skills}{\b\fs22\ul\insrsid10952619\charrsid22027 and }{\b\fs22\ul\insrsid3937366\charrsid22027 Experience with}{ \b\fs22\ul\insrsid3674082\charrsid22027 : \par }{\fs22\insrsid3674082\charrsid22027 \par -Fair Debt Collection Practices Act (FDCPA) \par -US Bankruptcy Laws, Hong Kong Bankruptcy Ordinance \par -CACS, CMCS, CardPac, CardLink, Vision Plus, Debt Manager Collection System \par -Accounts Receivable System \par -Auto Dialing System (Predictive Dialers}{\fs22\insrsid3937366\charrsid22027 , Mosaix}{\fs22\insrsid3674082\charrsid22027 ) \par -Behavioral }{\fs22\insrsid8345575\charrsid22027 and Credit }{\fs22\insrsid3937366\charrsid22027 S}{\fs22\insrsid3674082\charrsid22027 corecards}{\fs22\insrsid3937366\charrsid22027 \par -C}{\fs22\insrsid3674082\charrsid22027 redit }{\fs22\insrsid8345575\charrsid22027 and Collection Strategies }{\fs22\insrsid3674082\charrsid22027 \par -Telephone Recording System \par -MS Office, Excel, MS Word, PowerPoint, Internet, Email \par -Collection Call Center Management \par }{\fs22\insrsid3937366\charrsid22027 -Accounts Receivable Management \par }{\fs22\insrsid7168747\charrsid22027 -Portfolio Analysis and Management \par -Third Party Collection Agency Management \par }{\fs22\insrsid10641025\charrsid22027 -Fluent}{\fs22\insrsid12983062 in }{\fs22\insrsid10641025\charrsid22027 English and Cantonese \par }\pard \ql \li0\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid3674082 {\fs22\insrsid3937366\charrsid22027 \page }{\b\fs22\ul\insrsid3674082\charrsid22027 Professional Working Experience (Details): \par }{\fs22\ul\insrsid10952619\charrsid22027 \par }{\b\fs22\ul\insrsid3674082\charrsid22027 D}{\b\fs22\ul\insrsid10952619\charrsid22027 ao Heng Bank }{\b\fs22\ul\insrsid3674082\charrsid22027 (Vice President, Collection Department, June 2002 to February 2003) \par }{\fs22\insrsid3674082\charrsid22027 -Manage}{\fs22\insrsid15038378\charrsid22027 d}{\fs22\insrsid3674082\charrsid22027 the asset quality of the credit cards and unsecured loan }{\fs22\insrsid10952619\charrsid22027 products}{ \fs22\insrsid6696058\charrsid22027 within budget and reforecast targets}{\fs22\insrsid3674082\charrsid22027 . \par -Manage}{\fs22\insrsid15038378\charrsid22027 d}{\fs22\insrsid3674082\charrsid22027 the daily operation of the Collection Department (including the }{\fs22\insrsid15038378\charrsid22027 Collection Call Center, B}{\fs22\insrsid6696058\charrsid22027 ankruptcy}{\fs22\insrsid15038378\charrsid22027 , Skip Tracing}{\fs22\insrsid6696058\charrsid22027 and }{\fs22\insrsid15038378\charrsid22027 R}{\fs22\insrsid3674082\charrsid22027 ecovery team) with }{\fs22\insrsid6696058\charrsid22027 a}{ \fs22\insrsid3674082\charrsid22027 uto }{\fs22\insrsid6696058\charrsid22027 d}{\fs22\insrsid3674082\charrsid22027 ialing }{\fs22\insrsid6696058\charrsid22027 s}{\fs22\insrsid3674082\charrsid22027 ystem, }{\fs22\insrsid6696058\charrsid22027 b}{ \fs22\insrsid3674082\charrsid22027 ehavioral }{\fs22\insrsid6696058\charrsid22027 s}{\fs22\insrsid3674082\charrsid22027 corecard, CardLink, CMCS and Debt Manager}{\fs22\insrsid10952619\charrsid22027 }{\fs22\insrsid10972078\charrsid22027 T}{ \fs22\insrsid10952619\charrsid22027 echnology}{\fs22\insrsid3674082\charrsid22027 . \par -Manage}{\fs22\insrsid15038378\charrsid22027 d}{\fs22\insrsid3674082\charrsid22027 the MIS team in producing related MIS reports for portfolio management }{\fs22\insrsid6696058\charrsid22027 and circulation to senior management}{ \fs22\insrsid3674082\charrsid22027 . \par -}{\fs22\insrsid15038378\charrsid22027 Represented}{\fs22\insrsid3674082\charrsid22027 }{\fs22\insrsid6696058\charrsid22027 Dao Heng Bank Group in various b}{\fs22\insrsid3674082\charrsid22027 ankruptcy}{\fs22\insrsid6696058\charrsid22027 and d}{ \fs22\insrsid3674082\charrsid22027 ebt }{\fs22\insrsid6696058\charrsid22027 r}{\fs22\insrsid3674082\charrsid22027 elief task force}{\fs22\insrsid6696058\charrsid22027 in working with}{\fs22\insrsid15038378\charrsid22027 in the banking community and with} {\fs22\insrsid6696058\charrsid22027 regulators}{\fs22\insrsid3674082\charrsid22027 . \par -Collaborated with }{\fs22\insrsid10972078\charrsid22027 Credit Policy and Business Unit}{\fs22\insrsid3674082\charrsid22027 in formulat}{\fs22\insrsid15038378\charrsid22027 ing different}{\fs22\insrsid3674082\charrsid22027 collection strategies and policies for exiting and new campaigns. \par -Provided guidance, direction and training to officers to ensure synergy in our daily operation and in achieving overall departmental objectives. \par -Prepared and reviewed}{\fs22\insrsid10972078\charrsid22027 with senior management}{\fs22\insrsid3674082\charrsid22027 the annual budget and monthly reforecast of asset quality based on various MIS analysis. \par -Project Manager for various system }{\fs22\insrsid10952619\charrsid22027 migrations}{\fs22\insrsid3674082\charrsid22027 , }{\fs22\insrsid10952619\charrsid22027 integration}{\fs22\insrsid3674082\charrsid22027 and upgrade projects. \par \par }{\b\fs22\ul\insrsid3674082\charrsid22027 AIG Finance}{\b\fs22\ul\insrsid15038378\charrsid22027 }{\b\fs22\ul\insrsid3674082\charrsid22027 (Vice President - Collection Department, July 1999 to June 2002) \par }{\fs22\insrsid3674082\charrsid22027 -Manage}{\fs22\insrsid15038378\charrsid22027 d}{\fs22\insrsid3674082\charrsid22027 the asset quality of the secured (mortgages, autos, taxi, small business loan) and unsecured loan}{ \fs22\insrsid15038378\charrsid22027 product}{\fs22\insrsid3674082\charrsid22027 s (tax, unsecured installment and revolving loan) }{\fs22\insrsid15038378\charrsid22027 within budget and reforecast targets.}{\fs22\insrsid3674082\charrsid22027 \par }\pard \ql \li0\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid10972078 {\fs22\insrsid15038378\charrsid22027 -M anaged the daily operation of the Collection Department (including the Collection Call Center, Repossession and Disposal }{\fs22\insrsid10972078\charrsid22027 Team and}{\fs22\insrsid15038378\charrsid22027 Recovery Team) }{ \fs22\insrsid10972078\charrsid22027 with auto dialing system, behavioral scorecard and Collection System. \par }\pard \ql \li0\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid2629425 {\fs22\insrsid2629425\charrsid22027 -Coordinated with vendors, auctioneers an d lawyers on the disposal of repossessed mortgage, auto and taxi in accordance to Company guidelines and policies. \par -Coordinated with solicitors and third party collection agencies on related assignments, performance expectations and results. \par -Participated in the monthly Credit Commitment meeting with senior management on the review of asset quality and setting related credit and collection strategies. \par }\pard \ql \li0\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid3674082 {\fs22\insrsid3674082\charrsid22027 -Provide}{\fs22\insrsid10972078\charrsid22027 d}{\fs22\insrsid3674082\charrsid22027 guidance, direction and training to officers to ensure synergy in our daily operation and in achieving overall departmental objectives. \par }\pard \ql \li0\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid10972078 {\fs22\insrsid10972078\charrsid22027 -Prepared and reviewed with senior management the annual budget and monthly reforecast of asset quality based on various MIS analysis. \par -Project Manager for various system migrations, integration and upgrade projects. \par }\pard \ql \li0\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid3674082 {\fs22\insrsid3674082\charrsid22027 -Manage}{\fs22\insrsid10972078\charrsid22027 d}{\fs22\insrsid3674082\charrsid22027 and review the budget for non-performing loans and implement}{\fs22\insrsid10972078\charrsid22027 ed different}{\fs22\insrsid3674082\charrsid22027 collection strategies for improvement. \par -}{\fs22\insrsid13397848\charrsid22027 Led and conducted}{\fs22\insrsid3674082\charrsid22027 business process reengineering and restructur}{\fs22\insrsid13397848\charrsid22027 ed}{\fs22\insrsid3674082\charrsid22027 the Collectio n Department to maximize efficiency}{\fs22\insrsid13397848\charrsid22027 , effectiveness}{\fs22\insrsid3674082\charrsid22027 and }{\fs22\insrsid13397848\charrsid22027 overall }{\fs22\insrsid3674082\charrsid22027 work process improvement. \par }{\fs22\insrsid15623960\charrsid22027 \par }{\b\fs22\ul\insrsid3674082\charrsid22027 DHL (Credit Manager, September 1996 to April 1999) \par }{\fs22\insrsid3674082\charrsid22027 -Manage}{\fs22\insrsid16018348\charrsid22027 d}{\fs22\insrsid3674082\charrsid22027 the daily operations of the }{\fs22\insrsid5773345\charrsid22027 C}{\fs22\insrsid3674082\charrsid22027 redit and }{ \fs22\insrsid5773345\charrsid22027 Accounts Receivable}{\fs22\insrsid3674082\charrsid22027 }{\fs22\insrsid5773345\charrsid22027 Teams}{\fs22\insrsid3674082\charrsid22027 for the three DHL entities of DHL-Interna tional, DHL-Macau and IEX (local delivery service)}{\fs22\insrsid16018348\charrsid22027 to e}{\fs22\insrsid3674082\charrsid22027 nsure}{\fs22\insrsid16018348\charrsid22027 d}{\fs22\insrsid3674082\charrsid22027 that the DSO, 90 days delinquency percentage and bad debt write offs were within budget and monthly reforecast targets. \par }\pard \ql \li0\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid16018348 {\fs22\insrsid16018348\charrsid22027 -Prepared and reviewed with senior management the annual budget and monthly reforecast for DSO and bad debt projections. \par -Managed third party collection agencies and lawyers to maximize recovery on assigned cases. \par -}{\fs22\insrsid5773345\charrsid22027 Implemented a new Account Receivable System and}{\fs22\insrsid16018348\charrsid22027 conducted business process reengineering and restructured the Credi t Management Department to maximize efficiency, effectiveness and overall work process improvement. \par }\pard \ql \li0\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid5773345 {\fs22\insrsid16018348\charrsid22027 -Worked closely with the Sales and Marketing Teams in driving the credit and collection policies and strategies for synergy. Conducted join visits to customers in maintaining the business relationship and to resolve credit and collection related issues. \par }{\fs22\insrsid5773345\charrsid22027 -Visited Key Advantage Customers, Global Customers to negotiate credit terms and policy according to individual customer needs and internal policies and guidelines. \par -Provided various customer service and collection related training to colleagues. \par -DHL Official Trainer for the customer Service Workshop in providing a 2 days training workshop to all 1,500 employees of the three DHL Companies. \par \par }\pard \ql \li0\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9206631 {\b\fs22\ul\insrsid9206631\charrsid22027 Aaron Credit Management (}{\b\fs22\ul\insrsid1797109\charrsid22027 Project}{\b\fs22\ul\insrsid9206631\charrsid22027 Manager, February 1996 to August 1996) \par }\pard \ql \li0\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid1797109 {\fs22\insrsid9206631\charrsid22027 -Set up a new third party collection agency for new commercial client development including the }{ \fs22\insrsid1797109\charrsid22027 O}{\fs22\insrsid9206631\charrsid22027 perations, }{\fs22\insrsid1797109\charrsid22027 A}{\fs22\insrsid9206631\charrsid22027 dministration and }{\fs22\insrsid1797109\charrsid22027 S}{\fs22\insrsid9206631\charrsid22027 ales & }{\fs22\insrsid1797109\charrsid22027 M}{\fs22\insrsid9206631\charrsid22027 arketing }{\fs22\insrsid1797109\charrsid22027 Departments}{\fs22\insrsid9206631\charrsid22027 . \par -}{\fs22\insrsid1797109\charrsid22027 Developed and implemented the short and long term }{\fs22\insrsid9792975\charrsid22027 b}{\fs22\insrsid1797109\charrsid22027 usiness }{\fs22\insrsid9792975\charrsid22027 s}{\fs22\insrsid1797109\charrsid22027 trategies for the Company}{\fs22\insrsid9792975\charrsid22027 including the collections and sales & marketing strategies.}{\fs22\insrsid9206631\charrsid22027 \par }{\fs22\insrsid1797109\charrsid22027 -}{\fs22\insrsid9792975\charrsid22027 Conducted recruitment, training and staff development for the Company.}{\fs22\insrsid1797109\charrsid22027 \par }{\fs22\insrsid9206631\charrsid22027 -}{\fs22\insrsid1797109\charrsid22027 Developed and maintained a positive business relationship with consumer and commercial clients}{\fs22\insrsid9206631\charrsid22027 . \par -Draft}{\fs22\insrsid1797109\charrsid22027 ed}{\fs22\insrsid9206631\charrsid22027 the new company profile, contracts, service agreements and authorization letters according to the business practices and laws of Hong Kong. \par }\pard \ql \li0\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9792975 {\fs22\ul\insrsid9792975\charrsid22027 \par }{\b\fs22\ul\insrsid9792975\charrsid22027 Hong Kong City (Sales and Marketing Manager, September 1995 to February 1996)}{\b\fs22\insrsid9206631\charrsid22027 \par }\pard\plain \s17\qj \li0\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9792975 \fs24\lang1033\langfe1033\cgrid\langnp1033\langfenp1033 {\fs22\insrsid9792975\charrsid22027 -}{\fs22\insrsid3937366\charrsid22027 Managed the}{ \fs22\insrsid9206631\charrsid22027 operation}{\fs22\insrsid3937366\charrsid22027 s}{\fs22\insrsid9206631\charrsid22027 of the C}{\fs22\insrsid3937366\charrsid22027 hina}{\fs22\insrsid9206631\charrsid22027 office and }{ \fs22\insrsid3937366\charrsid22027 solicited new business to the Company}{\fs22\insrsid9206631\charrsid22027 . \par }\pard\plain \ql \li0\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid3937366 \fs24\lang1033\langfe1033\cgrid\langnp1033\langfenp1033 {\fs22\insrsid3937366\charrsid22027 -Developed and maintained a positive business relationship with consumer and commercial clients on assigned portfolios. \par }\pard \qj \li0\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9792975 {\fs22\insrsid9792975\charrsid22027 -}{\fs22\insrsid3937366\charrsid22027 Conducted regular cross functional meetings to review the performance of different client portfolios against set targets.}{\fs22\insrsid9206631\charrsid22027 \par }{\fs22\insrsid3937366\charrsid22027 -Conducted }{\fs22\insrsid13112612\charrsid22027 regular review meetings and }{\fs22\insrsid3937366\charrsid22027 presentations to clients on }{\fs22\insrsid8345575\charrsid22027 assignment }{ \fs22\insrsid3937366\charrsid22027 performance }{\fs22\insrsid13112612\charrsid22027 with advice on collection and recovery strategies}{\fs22\insrsid8345575\charrsid22027 against}{\fs22\insrsid13112612\charrsid22027 . }{ \fs22\insrsid3937366\charrsid22027 \par }\pard \ql \li0\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid5773345 {\fs22\insrsid9206631\charrsid22027 \par }{\b\fs22\ul\insrsid8280863\charrsid22027 Citibank }{\b\fs22\ul\insrsid8345575\charrsid22027 N. A. }{\b\fs22\ul\insrsid8280863\charrsid22027 (Senior Collector, April 1992 to August 1995)}{\b\fs22\ul\insrsid5773345\charrsid22027 \par }\pard \ql \li0\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid8280863 {\fs22\insrsid5773345\charrsid22027 -}{\fs22\insrsid8280863\charrsid22027 Conducted collection calls to delinquent credit card customers and recorded related actions in the Collection System (CMCS). \par -Reviewed accounts to initiate legal/collection proceedings as appropriate. Monitor the performance of solicitors and third party collection agencies to ensure that proper actions were taken for the recovery of debts. \par -Provided training to new collectors and handle complaints, inquiries via telephone and correspondence. \par }\pard \ql \li0\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid3674082 {\fs22\insrsid8280863\charrsid22027 -Coordinated with Fraud/Security and Customer Service Department on problem accounts}{\fs22\insrsid11039531\charrsid22027 ..}{\fs22\insrsid16018348\charrsid22027 \par }{\fs22\insrsid13978405\charrsid22027 \par }\pard \ql \li0\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid5660474 {\b\fs22\ul\insrsid13978405\charrsid22027 Chase Manhattan Bank (Customer Service Representative, August 1991 to March 1992) \par }{\fs22\insrsid13978405\charrsid22027 -Handled incoming service calls from credit card holders. \par -Provided CardPac training to new colleagues. \par -Handled complaints, inquiries via telephone, correspondence. \par -Liaison with Fraud/Security and Collection Department on problem accounts. \par \par }{\b\fs22\ul\insrsid13978405\charrsid22027 Federal Express (Senior Cargo Handler, October 1988 to June 1991) \par }{\fs22\insrsid13978405\charrsid22027 -Supervised a team of cargo handlers in performing the daily operational functions. \par -Inspected packages before shipping to comply with Government regulations. \par -Prepare containers for proper aircraft loading}{\fs22\insrsid15351286\charrsid22027 and }{\fs22\insrsid13978405\charrsid22027 off loading. \par -Performed package scanning and tracing duties. \par }{\fs22\insrsid8280863\charrsid22027 \par }{\fs22\insrsid15351286\charrsid22027 \par }\pard \ql \li0\ri0\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid3674082 {\fs22\insrsid3674082\charrsid22027 R}{\fs22\insrsid3674082\charrsid15351286 eference: Available upon request}{\insrsid3674082 \par }}